FAQ

General

What is Indie Supply?

We’re a design-driven brand supporting independent bands/musicians through visually and aesthetically pleasing apparel and prints. Our main focus is to create fun, interesting wearables and decorations to help fans represent their local favourites. Our lines include — soft t-shirts, frameable posters, and custom patches. Read the whole (short) story here.

Where are you located?

Our studio is located in the vibrant and exciting Toronto, Ontario, Canada. The production facility runs its operation in Los Angeles, California.

What t-shirt size right for me?

Please refer to our size guides on each product page. Take note that all of our shirts are not gender specific, unless otherwise noted. Which means they are cut to look great on both men and women. However, they have a slim fit and tend to run small.

How do I really care for my T-shirt?

Turn your shirts inside out and wash them in cold water with a normal cycle. Cotton shirts may shrink a little after being washed and dried, so to minimize shrinkage, tumble dry low or hang dry.

Shipping

How long does shipping take?

It really depends on the rate you choose. Shipping within the U.S. and Canada takes up to 12 business days after fulfilment. Orders to the rest of the world can take up to 3 weeks.

Do you shipping internationally?

Yes, we ship to most countries. However, you will be subject to any applicable customs and duties of your country.

Returns

What's your return policy?

Most of our products are created on a ‘made to order’ basis. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please contact support@indiesupply.ca so we properly handle the error.

The return address is to our production studio (19749 Dearborn St, Los Angeles, CA 91311). When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Reasons for returns

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.